NHSmail Advice and Best Practice

Learn how to maintain your NHSmail account and troubleshoot your way through some common problems!

Training overview:

1) Setup and configure self-service

2) Account maintenance

• Change password
• Update signed-in services
• Managing your mailbox quota
• Archive NHSmail items

3) Account troubleshooting (technical fault diagnosis)

• Unlock your account
• Reset a forgotten password
• Update signed-in services
• Cleanse old passwords using the Credential Manager
• Remove or block old and unused devices

4) What to do with NHS SPAM and compromised accounts

5) Smartphone management

• Setup NHSmail on iOS or Android (guide only)
• Update changed passwords