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Updated on: 25-10-2022

NHSmail - Advice and Best Practice

Topics covered

NHSmail Advice and Best Practice

Learn how to maintain your NHSmail account and troubleshoot your way through some common problems!

Training overview:

1) Setup and configure self-service

2) Account maintenance

  • Change password
  • Update signed-in services
  • Managing your mailbox quota
  • Archive NHSmail items

3) Account troubleshooting (technical fault diagnosis)

  • Unlock your account
  • Reset a forgotten password
  • Update signed-in services
  • Cleanse old passwords using the Credential Manager
  • Remove or block old and unused devices

4) What to do with NHS SPAM and compromised accounts

5) Smartphone management

  • Setup NHSmail on iOS or Android (guide only)
  • Update changed passwords

Online training will be delivered via MS Teams. You will receive joining instructions before your selected session

At the end of the session all delegates will:

On successful completion of this course you will be able to:

Learn how to maintain your NHSmail account and troubleshoot your way through some common problems

About the course

Course Code MLCSU-TR0101
Intended Audience MLCSU staff, CCG/GP Practice staff, ECNT staff
Delivery Method Online
Required Experience / Training No prior knowledge required Quiet room with access to MS Teams and headset or headphones
Duration of Training 1 hour

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