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Updated on: 21-07-2021

NHSmail Advice and Best Practice

At the end of the session all delegates will:

Learn how to maintain your NHSmail account and troubleshoot your way through some common problems!

Topics covered

NHSmail Advice and Best Practice

Learn how to maintain your NHSmail account and troubleshoot your way through some common problems!

Training overview:

1) Setup and configure self-service

2) Account maintenance

  • Change password
  • Update signed-in services
  • Managing your mailbox quota
  • Archive NHSmail items

3) Account troubleshooting (technical fault diagnosis)

  • Unlock your account
  • Reset a forgotten password
  • Update signed-in services
  • Cleanse old passwords using the Credential Manager
  • Remove or block old and unused devices

4) What to do with NHS SPAM and compromised accounts

5) Smartphone management

  • Setup NHSmail on iOS or Android (guide only)
  • Update changed passwords

About the course

Course Code MLCSU-TR0101
Intended Audience MLCSU staff, CCG/Practice staff, ECNT staff
Delivery Method Online
Required Experience / Training No prior knowledge required
Duration of Training 1 hour

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