Welcome to April

SystmOne – Artificial Intelligence (AI)

TPP is investing heavily in AI and has developed machine learning algorithms to support workflows and patient outcomes.

 With SystmOne you can:

• Regain valuable hours lost to non-attendance of appointments
• Identify patients most at risk and improve early diagnosis
• Improve efficiency and effectiveness by using the Auto-reviewing tool for pathology and radiology results

Find out more by viewing the guides available from the Academy:

SystmOne - Artificial Intelligence (AI)

SystmOne - Pathology auto reviewing

SystmOne User Group

Are you a SystmOne user? Don’t miss our upcoming SystmOne User Group on 24th April from 1-3 PM!

This session will include:
SystmConnect Demo – See how it can streamline your workflow
Training & Data Quality Updates – Stay up to date with the latest improvements
Q&A Session – Your chance to ask questions and share insights

To book your place, get in touch with Nicola - nicola.reader5@nhs.net

EMIS Web User Group 

We’re excited to announce that our first EMIS Web User Group is happening on 22nd May from 1-3 PM, and bookings are now open via the Academy!

This is a great opportunity to:
Connect with your IT Training Team North
Meet fellow EMIS Web users from across the North West
Learn valuable hints, tips, and updates to enhance your EMIS Web experience

Don’t miss out—secure your spot and be part of this informative and interactive session! 

GP2GP is Changing - Auto Integration

Soon, GP2GP records will be automatically filed when a new patient registration takes place. This means no more manually reviewing entire records just to file them – saving time and reducing admin for receiving practices. The new practice can have access to the EHR immediately without having to rely on the administrative processes of the sending practice and reduce clinical risk by ensuring that clinicians have access to the full EHR immediately. 

Ahead of the update, we recommend that practices complete all outstanding tasks in their GP2GP Workflow to ensure a smooth transition.

Once this functionality is live, registering a patient via the PDS Spine will automatically accept the GP2GP record too. It’s advised that practices have screening processes in place to handle incoming information efficiently.  All existing tasks and workflows triggered by a GP2GP move will remain in place.

Auto-integration of electronic health records (EHRs) will be rolled out between 8th April to 28 April, across all EMIS GP practices

This will prevent onward transfer of a patient’s EHR getting blocked - and reduce the risk of continuity issues when a patient moves across several practices.

We’ll be updating our GP2GP training resources to reflect this change. Keep an eye on this newsletter and our Facebook page for the latest updates.

Enhance Your Microsoft Office Skills – Training Dates Available Until July 25!

Looking to boost your productivity with Microsoft Office? Take advantage of our expert-led training sessions, available now through July 25. Whether you want to master SharePoint, Teams, PowerPoint, Excel, Word, or other essential Office tools, we have courses to help you sharpen your skills.

Don't miss this opportunity to enhance your efficiency and stay ahead in your workplace. 

Book now via our Acadamy Portal

New MS Teams – Meeting Options Guides

Did you know: You can edit the Teams meeting options when you schedule the meeting in Outlook in advance of the meeting date.  You can also change the settings in the Teams meeting on the day.   Please access the NEW MS Teams - Meeting Options guide for further information and become a meeting master!

Scheduling Poll Guides

An organiser can use the Scheduling Poll feature in MS Outlook or NHSnet to send multiple availability options through and minimise the back-and-forth emails about scheduling a meeting.

Access the following guides for further information:

MS Outlook - Create a Scheduling Poll

NHSnet - Create a Scheduling Poll

System Support for GP Contract Arrangements 2025/26

We have created a New User Guide to help you navigate the 2025/26 GP Contract system obligations

We’re pleased to announce the release of our new user guide, designed to help you navigate the 2025/26 GP Contract system obligations with confidence.

This guide provides clear, practical support to help practices understand and meet their contractual requirements, making it easier to stay on track and achieve compliance.

Available now on the Academy Portal - Systems support for GP Contract arrangements for 25/26 

NHS App Training

Our ever popular NHS App Training is available to book on the following dates. This course helps you to know more about the NHS App (and how it links with your clinical system) so that you can better assist your patients.

Click to book:

8th May 10am

4th June 1pm

NHS App promotion - Bank Holidays

With the upcoming Easter and May Bank Holidays, it's the perfect opportunity to encourage patients to use the NHS App to stay connected with NHS services while practices are closed.

Make the most of this time by updating your waiting room displays with eye-catching promotional materials available from NHS England. 

Let’s help patients get the most out of their NHS App – from booking appointments to viewing their health records, right at their fingertips!

Online Services Linkage Key Expiry

Did you know that the online services linkage key for patients to access their clinical records has an expiry date?

Patients have just 14 days to complete their online registration. If they don’t register within this timeframe, a new linkage key will be required.

Make sure to inform patients about this deadline to avoid delays in accessing their records!

Improved Evaluation Form (& Certificates!)

We’ve recently upgraded our evaluation form to enhance your experience! It’s still quick and easy to complete, and we truly appreciate your feedback after our training sessions.

Reminder: Completing the evaluation form not only helps us improve but also generates your Certificate of Attendance automatically!

Thank you for sharing your thoughts – your feedback makes a difference! 💡

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Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.