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July 2022

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Academy Matters

Welcome to July's edition of Academy Matters - Your IT Training Team (North) Newsletter. Summer vibes - At long last the summer has made an appearance and the school holidays are upon us. Hope you manage to get a summer break in but not swelter too much during the red alert heat days ☀️😎🌅⛺⛱️🍦

This month has seen the NHS celebrate its 74th Birthday as Primary Care has moved to ICB's - change and progression awaits... 



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FY2 August Intake - Training

Last chance to get your FY2 booked onto our Emis Web FY2 Training. Our August sessions are available to book on the Academy Portal now.



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Academy Matters - Are you receiving us??

Our Academy Matters newsletter lands into the inbox of our named Practice and/or Business Managers - Is someone in your organisation missing out? Does someone else forward you these to you but you would like to receive them directly? If so, add yourself to our mailing list. Click on the link.



Contact us Direct

Don't forget - we don't just do the scheduled online training that is advertised and available on the Academy Portal. If the dates do not suit you get in touch with your designated IT Trainer to book alternative dates or for training tailored just for you / your practice.


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Training Need Analysis

Our electronic Training Needs Analysis (TNA) forms have been updated! These could be used as part of your staff appraisals or as a separate agenda to assess training needs for the Emis clinical system.

Use them in house and then simply book in any training required with your Training Team (North) whether that's using our online sessions or tailored made session with your allocated trainer.

These will be available on the Academy Portal very soon but if you need it before then get in touch with us and we will get it to you.



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New Online IT Training Dates

New online IT training dates have been added to the MLCSU Academy for July and August.

Why not take a peek and see what is available, with courses on Excel, Word, NHSmail and more.



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N365 – File Management with OneDrive and SharePoint Training

We have added further training dates to the MLCSU Academy in July and August to support the GP practice migrations in Lancashire.

File Management with OneDrive and SharePoint training course dates



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New eLearning course (Digital Learning Solutions) – Microsoft 365 Overview

The Digital Learning Solutions offers quality assured Digital Skills and Microsoft Office learning and assessment content. From basic digital literacy and skills through to advanced Microsoft Excel and Word training.

Please access the links to register and access the eLearning courses.

Register and set password

Learning Portal

Access your Learning



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NHS Mail

Access an NHSmail Shared Mailbox

You can access a Shared Mailbox via the NHSmail web portal by logging in as yourself first and selecting to open the shared mailbox from the email window.

Please click the link to view the guide on how to open a Shared Mailbox:


Amend Users of an NHSmail Shared Mailbox

As an owner of an NHSmail Shared Mailbox you can amend the current owners and users via the NHSmail web portal  There is no need to log an IT Support call as the owner can make the changes online.

Please click the link to view the guide on how amend users of an NHSmail Shared Mailbox:


Keeping your NHSmail accounts Active

To keep your NHSmail accounts active you need to login to the account via the NHSmail web portal and send a test email from the account every 90 days to keep the account active.

You will need to complete this action for all personal accounts, Non-true shared/Generic accounts and Shared Mailboxes.

As the NHSmail accounts are web based email accounts they need to be kept active via the web portal even if you access them through the Microsoft Outlook desktop application 



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Final Notes

We have been producing Monthly newsletters since July 2020 and we hope that these continue to be helpful - it is of course your newsletter and we are your IT Training Team, so if you have any issues that you would like raising, then please do get in touch.

There are so many ways you can get in touch with your IT Training Team (North) including via the Academy Portal and as ever we continue to be available directly via the details below.

All practices in Lancashire and Cheshire have an allocated IT Training Team (North) Trainer at their disposal - if you are in doubt who this is please get in touch with any of us and we'll be able to point you in the right direction.

Meet the Team 

Chris Hendry MSc

Clinical Applications & IT Systems Manager (North)

Mobile: 09743 511170


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546213


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway

Clinical Applications Specialist | IT Training Team (North)