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August 2024

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Welcome to August

As we bask in the full swing of the summer holidays, we're doing something different this month. Our newsletter kicks off with the latest bulletin news, featuring updates on our courses, new guides, and what’s fresh and exciting in our community.

Then, we'll shine the spotlight on all the things we believe can enhance your general practice, including making the most of online and AI services. Let's dive in and explore the opportunities together - might make some good R&R reading..! ☀️😎⛱️🎡📚📖



Year 3 Medical Students

Register with a GP Surgery Online


Embracing Change: Leveraging Technology to Enhance Workflows and Ease Workloads

In the ever-evolving landscape of healthcare, primary care within the NHS stands as a beacon of technological advancement, leveraging a multitude of digital tools and systems to enhance patient care and streamline clinical workflows. The integration of advanced clinical systems, coding, electronic prescribing, and seamless data transfer mechanisms exemplifies how primary care is pioneering the use of technology to improve outcomes and efficiency.

Your IT Training Team are committed to innovation and leveraging technology to ease workloads and embrace more efficient working systems.

The demands on our time and resources are constantly increasing. To maintain our high standards, it is crucial that we continuously seek ways to improve our workflows. By harnessing the power of technology, we can streamline our processes, reduce manual efforts, and create a more agile and responsive working environment.

ChatGPT - What is it?

ChatGPT is an advanced language model developed by OpenAI. The model has been trained on a diverse dataset that includes a wide range of text from the internet, enabling it to understand and generate human-like text based on the input it receives.

It can perform a variety of tasks, including answering questions, generating creative content, providing recommendations, and more and can engage in interactive dialogues, making it useful for chatbots and virtual assistants.

1. Content Creation

  • Writing Assistance: It helps with drafting emails, creating blog posts, writing reports, and more.
  • Creative Writing: It can generate stories, poems, and other creative content based on prompts.

2. Education and Learning

  • Tutoring: It can assist students with explanations of concepts, solving problems, and providing study tips.
  • Language Learning: It can help users practice and learn new languages by engaging in conversations.

3. Personal Assistant

  • Task Management: It can help manage schedules, set reminders, and provide suggestions for efficient task management.
  • Information Retrieval: It can quickly provide information on a wide range of topics, acting as a knowledge base.

4. Business and Productivity

  • Data Analysis: It can assist in analyzing data and generating insights.
  • Drafting Documents: It helps in creating business documents, presentations, and reports.

5. Entertainment

  • Engaging Conversations: It can engage users in entertaining and interesting dialogues.
  • Game Development: It can be used to create dialogues and narratives in games.



Accurx Floreys in ChatGPT

Accurx's Florey Surveys, integrated with ChatGPT, represent a significant advancement in patient communication and data collection in healthcare. These surveys are designed to streamline the process of gathering essential patient information through automated, personalized questionnaires sent via text or email. By leveraging ChatGPT's natural language processing capabilities, the surveys can be customized to address specific patient needs, ensuring that the responses are comprehensive and relevant. This integration not only enhances the accuracy of patient data but also improves the efficiency of healthcare providers by reducing administrative burdens and enabling more focused, patient-centered care.




Canva is a graphic design platform that allows users to create a wide range of visual content, including social media graphics, presentations, posters, documents, and other visual materials. It is user-friendly and accessible to both professionals and beginners due to its drag-and-drop interface and a vast library of templates, images, fonts, and other design elements.

It has a 


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END Share Your Thoughts

Share Your Thoughts

Your feedback is what fuels our mission to empower GP Practice staff with the latest IT skills. Share your thoughts, suggestions, and success stories - we love hearing how you're applying your knowledge to improve patient care. Together, we can build a thriving community of tech-savvy NHS professionals. Connect with us on the Academy Portal, social media, join the mailing list for future updates, and let's continue learning and growing together!

Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.

Chris Hendry

Clinical Applications & IT Systems Manager (North)

Mobile: 07943 511170


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway - Currently on Maternity Leave

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546 213


Nicola Reader

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07502 589 488


Linda Esseen

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07557 810137