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December 2022

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Welcome surrounded by tinsel logo

Welcome to December

Hello & Welcome to the December edition of Academy Matters - Your IT Training Team (North) Newsletter. 

Our final Academy Matters of 2022 - a year of a return to (a new) normal after the Covid-19 pandemic

Our newsletter will be moving into its 3rd year and this saw a change in format (HTML) and gained an official name.

The whole IT Training Team (North) would like to wish all of you a very Merry Christmas and Peaceful New Year 🎄🎄🎄🌟🌟🎅👼🤶🎄🎄🎄


NHSmail logo

NHSmail – Account Lifecycle Changes (IMPORTANT)

A recent IT communication email has been sent to users regarding the changes to the length of time NHSmail/N365 accounts will remain on the system unused before they are deleted.   We have included the information in the link below:



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Processing Unmatched Lab reports - User Guide

Please find our latest guide to processing unmatched Lab Reports in Emis Web



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Emailing Fit Notes

We have had a few queries about Fit Notes of late so we have put together this little guide to emailing fit notes to your patients.



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New Microsoft videos available – Office Applications

We have added links to some Microsoft videos and instructions for Excel, Outlook, PowerPoint, Word and MS Teams.  On the MLCSU Academy page, click Libraries at the top of page and select User & Video guides from the menu options.  We have provided a link for you below:

Select a topic from the Microsoft Products list,  for example Excel.  Look out for the video camera icon next to the title and click to view the video and instructions


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IT Self Service Portal – preferred contact number

A new option, preferred contact number has been added to the IT Self Service Portal.  When you log a new support call on the IT self service portal please ensure you complete the preferred contact number the IT staff can contact you.  Please find enclosed a link to the updated guide:


Academy Portal Logo

AIREDALE HOSPITAL - Pathology Link Changes

Airedale Hospital Pathology are making changes to their systems in January. We have been working with Airedale pathology and after a pilot test which we conducted a practice we can confirm the changes should NOT affect practices or their settings who receive pathology results from Airedale. Results may initially drop into "unmatched".

However if you do experience any problems please do get in touch with us.


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Digital Learning Solutions eLearning

The Digital Learning Solutions gives you access to quality assured Digital Skills and Microsoft Office learning and assessment content. From basic digital literacy and skills through to advanced Microsoft Excel and Word training.  Please click the links below to access the guides on how to register and access the learning.


Learning Portal

Access your Learning

Digital Capability Self-Assessment


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Final Notes

We have been producing Monthly newsletters since July 2020 and we hope that these continue to be helpful - it is of course your newsletter and we are your IT Training Team, so if you have any issues that you would like raising, then please do get in touch.

There are so many ways you can get in touch with your IT Training Team (North) including via the Academy Portal and as ever we continue to be available directly via the details below.

All practices in Lancashire and Cheshire have an allocated IT Training Team (North) Trainer at their disposal - if you are in doubt who this is please get in touch with any of us and we'll be able to point you in the right direction.

Don't forget if you would like to join the mailing list for this newsletter please click on the link

Meet the Team 

Chris Hendry

Clinical Applications & IT Systems Manager (North)

Mobile: 07943 511170


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546 213


Linda Esseen

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07557 810 137