Welcome to June

As we head into Summer, change continues across the NHS, and many large projects have taken a back seat. But rest assured - your IT Training Team is still here, ready to support you with training and advice for all your clinical and digital systems.

Whether you're welcoming new starters, exploring new features, or just need a refresher, we’re here to help you make the most of your digital tools.

Emis User Group 

A Great Start to the EMIS User Group!

We’re excited to share that our inaugural (restarted) EMIS User Group was a fantastic success! It already feels like a great space for EMIS users to come together, share best practice, and raise key issues in a collaborative environment.

These sessions will now run regularly throughout the year, and we’re pleased to announce that the next meeting is scheduled for July 17th, from 1:00–3:00 PM. Even better - Optum (Emis) will be joining us at this upcoming session, offering even more opportunities for discussion and insight. We'll also be looking at Prescriptions/EPS, Searches and other top tips.

Do you have any hot topics you'd like to bring to the table? We’re already carrying forward a few from this first session, but we’d love to hear more from you.

Let’s keep the momentum going - see you there!

Book your place(s) now!

Upcoming Medical Student Intake – Training Now Available

The next intake of medical students is scheduled for Wednesday, August 6th. To support their arrival, we’ve added extra Emis Web – Clinician New Starter training courses to the Academy. These sessions are now open for booking on the Academy Portal:

Wednesday 6th August 10am - 12pm

Wednesday 6th August 1pm - 3pm

Thursday 7th August 10am - 12pm

Friday 8th August 10am - 12pm

Monday 11th August 10am - 12pm

Wednesday 13th August 10am - 12pm

If you’re a SystmOne practice expecting medical students, please contact our in-house SystmOne expert Nicola Reader, who will coordinate the appropriate training for your team.

Helping Practices Meet Prospective Record Access Requirements

We have created a new guide which is now available to support GP practices in meeting NHS England’s contractual requirements for prospective record access.

Under the contract, practices must ensure:

• Less than 10% of patients have access withheld due to Enhanced Review.
• More than 90% of online accounts provide full prospective record access.

This guide is designed to help practices - especially those using EMIS Web - navigate these requirements with confidence. It includes references to ML's enhanced search tools to identify patients needing review and streamline compliance efforts.

📘 Why it matters: NHS England has started to flag to ICBs a small number of practices still not meeting these standards. This guide ensures your practice isn’t one of them.

🔍 What’s inside:

• Step-by-step instructions for using EMIS Web tools
• Tips for managing exceptions
• Best practices for patient communication

Let’s get every practice across the line and patients having access to their full records (including test results, saving unnecessary phone calls to the surgery). Access the guide and take the next step toward full compliance:

📄 Emis Web - Prospective Record Access Compliance Support Guide

Emis Web Housekeeping – Online Course Now Available to Book

Is your EMIS Web system cluttered with overdue tasks, unfiled records, or outdated workflows?

Join our Emis Web Housekeeping online course and learn how to streamline your system for better performance and increased efficiency.

This 1 hour practical session will help you:

• Reduce high task counts in Workflow Manager
• Clear overdue reports and manage test requests
• Optimise registration and document handling
• Use the EMIS Housekeeping Guide and companion tools
• Improve system speed and user experience

This course is ideal for anyone looking to tidy up their EMIS Web environment and make daily tasks more manageable 

Book your place now: Emis Web - Housekeeping LH 30/7/2025 10:00 - 11:00 - MLCSU Academy

Appointment Book Training

Are you making the most of EMIS Web’s clinic session templates?

Join us for a focused training session designed to help you streamline appointment scheduling and clinic management.

This session will cover:

• Creating and customising clinic session templates
• Managing recurring sessions efficiently
• Best practices for clinic template updates and maintenance

Whether you're new to EMIS Web or looking to sharpen your skills, this session will equip you with practical tools to improve clinic workflows.

Book on to our next session (10th September) NOW via the Academy Portal Emis Web - Create and Manage Clinic Session Templates LH 10/9/2025 10:00 - 12:00 - MLCSU Academy

Sending emails using SystmOne – check your settings before 1 August 2025

Microsoft is deprecating basic authentication protocols for Exchange Online. This may mean that sending emails using SystmOne will stop working from 01 August 2025 unless you change your mail account configuration. 

Most units will have an outgoing email account configured to use the SMTP server 'send.nhs.net'. If this is the case for you then no change is required, and emails will continue to send successfully using this account.

If your outgoing email account is configured to use a 'Custom SMTP service' that uses the SMTP server 'smtp.office365.com' then sending emails using this account will stop working from 01 August 2025 unless you change the configuration to use OAuth. 

To make the changes:

1. Navigate to Setup -> Organisation Preferences -> Messaging -> Mail Accounts.
2. Enable OAuth authentication by ticking the 'Use OAuth Authentication' checkbox located below the ‘Username’ field in the ‘Outgoing Email’ section and press the 'Sign In' button. This will launch a web browser asking you to sign into your NHSmail account and SystmOne will show an 'Authenticating with NHSmail...' dialog.  If you successfully sign in to NHSmail using the web browser then the 'Authenticating with NHSmail...' dialog in SystmOne will close and the status label will show 'Authenticated'.
3. Use the 'Send Test Email' button to check you can successfully send an email before pressing 'Ok' on the Organisation Preferences dialog to save the changes you have made.

Don’t Miss Out on Our Microsoft Training 

Whether you're looking to sharpen your skills or become a Microsoft Office expert, we’ve got you covered. Our comprehensive training sessions are designed to meet a variety of learning needs - whether you're just getting started or aiming to master advanced features.

Upcoming Training Dates (Now Booking Through July):

• Excel 
• MS Teams & SharePoint 
• MS Teams 
• NHSmail (NHS.net) 
• OneDrive & SharePoint 
• OneNote 
• Outlook 
• PowerPoint 
• Word 

These sessions are a great opportunity to boost your productivity, streamline your workflow, and get the most out of the Microsoft tools you use every day.

All sessions are available to book now via the Academy Portal

Get your knowledge up to speed - or go beyond and become an expert. There’s something for everyone!

NHS App Training

NHS App Training – Book Your Place Now!

Our ever-popular NHS App Training sessions are back and available to book on the following confirmed dates: 

9th July 10am - 11:30am

12th August 1pm - 2.30pm

This course is designed to help you better understand the NHS App and how it integrates with EMIS Web—so you can confidently support your patients in using its features.

You’ll also receive a comprehensive library of guides and links after the session, including step-by-step instructions, configuration tips, and promotional materials 

📅 Click here to book your place: MLCSU Academy NHS App Training
📨 For queries, contact your trainer or visit the MLCSU Academy Contact Page

We look forward to seeing you there!

NHS App Test Results

New: Promote Test Results in the NHS App 

The NHS App Team have released a new addition to the NHS App promotional toolkit: a Test Results Promotional Pack designed to help you remind patients that they can view their test results directly in the NHS App - without needing to call the practice.

This time-saving, patient-friendly feature allows individuals to access results as soon as they’re added to their online GP health record. It’s a simple way to reduce phone traffic and empower patients to manage their care more independently.

Help Spread the Word

You can raise awareness of this feature by using the materials in the toolkit to:

• Put up posters in waiting rooms
• Display digital images on waiting room screens
• Share messages on your practice’s social media channels
• Add a line about test results to your phone scripts
• Post a reminder on your website

Clinical Configuration Tip: Make Test Results Easier to Understand

To ensure patients can make sense of their test results when viewing them in the NHS App, practices should review how results are commented on within their clinical system.

If you use EMIS Web, this can be configured via Lab Links in the Workflow Manager. Adding clear, patient-friendly comments to lab results helps reduce confusion and follow-up calls, and supports better self-management.

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Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.