June 2025
- Welcome to June
- Emis User Group
- Upcoming Medical Student Intake – Training Now Available
- Helping Practices Meet Prospective Record Access Requirements
- Emis Web Housekeeping – Online Course Now Available to Book
- Appointment Book Training
- Sending emails using SystmOne – check your settings before 1 August 2025
- Don’t Miss Out on Our Microsoft Training
- NHS App Training
- NHS App Test Results
- Follow us on Facebook
- Meet the MLCSU IT Training Team

Welcome to June
As we head into Summer, change continues across the NHS, and many large projects have taken a back seat. But rest assured - your IT Training Team is still here, ready to support you with training and advice for all your clinical and digital systems.
Whether you're welcoming new starters, exploring new features, or just need a refresher, we’re here to help you make the most of your digital tools.

Emis User Group
A Great Start to the EMIS User Group!
We’re excited to share that our inaugural (restarted) EMIS User Group was a fantastic success! It already feels like a great space for EMIS users to come together, share best practice, and raise key issues in a collaborative environment.
These sessions will now run regularly throughout the year, and we’re pleased to announce that the next meeting is scheduled for July 17th, from 1:00–3:00 PM. Even better - Optum (Emis) will be joining us at this upcoming session, offering even more opportunities for discussion and insight. We'll also be looking at Prescription/EPS, Searches and other top tips.
Do you have any hot topics you'd like to bring to the table? We’re already carrying forward a few from this first session, but we’d love to hear more from you.
Let’s keep the momentum going - see you there!

Upcoming Medical Student Intake – Training Now Available
The next intake of medical students is scheduled for Wednesday, August 6th. To support their arrival, we’ve added extra Emis Web – Clinician New Starter training courses to the Academy. These sessions are now open for booking on the Academy Portal:
Wednesday 6th August 10am - 12pm
Wednesday 6th August 1pm - 3pm
Thursday 7th August 10am - 12pm
Monday 11th August 10am - 12pm
Wednesday 13th August 10am - 12pm
If you’re a SystmOne practice expecting medical students, please contact our in-house SystmOne expert Nicola Reader, who will coordinate the appropriate training for your team.

Helping Practices Meet Prospective Record Access Requirements
We have created a new guide which is now available to support GP practices in meeting NHS England’s contractual requirements for prospective record access.
Under the contract, practices must ensure:
- Less than 10% of patients have access withheld due to Enhanced Review.
- More than 90% of online accounts provide full prospective record access.
This guide is designed to help practices - especially those using EMIS Web - navigate these requirements with confidence. It includes references to ML's enhanced search tools to identify patients needing review and streamline compliance efforts.
📘 Why it matters: NHS England has started to flag to ICBs a small number of practices still not meeting these standards. This guide ensures your practice isn’t one of them.
🔍 What’s inside:
- Step-by-step instructions for using EMIS Web tools
- Tips for managing exceptions
- Best practices for patient communication
Let’s get every practice across the line and patients having access to their full records (including test results, saving unnecessary phone calls to the surgery). Access the guide and take the next step toward full compliance:
📄 Emis Web - Prospective Record Access Compliance Support Guide

Emis Web Housekeeping – Online Course Now Available to Book
Is your EMIS Web system cluttered with overdue tasks, unfiled records, or outdated workflows?
Join our Emis Web Housekeeping online course and learn how to streamline your system for better performance and efficiency.
This 1 hour practical session will help you:
- Reduce high task counts in Workflow Manager
- Clear overdue reports and manage test requests
- Optimise registration and document handling
- Use the EMIS Housekeeping Guide and companion tools
- Improve system speed and user experience
This course is ideal for anyone looking to tidy up their EMIS Web environment and make daily tasks more manageable
Book your place now: MLCSU Academy Training Dates
Appointment Book Training
Are you making the most of EMIS Web’s clinic session templates?
Join us for a focused training session designed to help you streamline appointment scheduling and clinic management.
This session will cover:
- Creating and customising clinic session templates
- Managing recurring sessions efficiently
- Best practices for clinic template updates and maintenance
Whether you're new to EMIS Web or looking to sharpen your skills, this session will equip you with practical tools to improve clinic workflows.
Book NOW via the Academy Portal Emis Web - Create and Manage Clinic Session Templates

Sending emails using SystmOne – check your settings before 1 August 2025
Microsoft is deprecating basic authentication protocols for Exchange Online. This may mean that sending emails using SystmOne will stop working from 01 August 2025 unless you change your mail account configuration.
Most units will have an outgoing email account configured to use the SMTP server 'send.nhs.net'. If this is the case for you then no change is required, and emails will continue to send successfully using this account.
If your outgoing email account is configured to use a 'Custom SMTP service' that uses the SMTP server 'smtp.office365.com' then sending emails using this account will stop working from 01 August 2025 unless you change the configuration to use OAuth.
To make the changes:
- Navigate to Setup -> Organisation Preferences -> Messaging -> Mail Accounts.
- Enable OAuth authentication by ticking the 'Use OAuth Authentication' checkbox located below the ‘Username’ field in the ‘Outgoing Email’ section and press the 'Sign In' button. This will launch a web browser asking you to sign into your NHSmail account and SystmOne will show an 'Authenticating with NHSmail...' dialog. If you successfully sign in to NHSmail using the web browser then the 'Authenticating with NHSmail...' dialog in SystmOne will close and the status label will show 'Authenticated'.
- Use the 'Send Test Email' button to check you can successfully send an email before pressing 'Ok' on the Organisation Preferences dialog to save the changes you have made.

Don’t Miss Out on Our Microsoft Training
Whether you're looking to sharpen your skills or become a Microsoft Office expert, we’ve got you covered. Our comprehensive training sessions are designed to meet a variety of learning needs—whether you're just getting started or aiming to master advanced features.
Upcoming Training Dates (Now Booking Through July):
- Excel
- MS Teams & SharePoint
- MS Teams
- NHSmail (NHS.net)
- OneDrive & SharePoint
- OneNote
- Outlook
- PowerPoint
- Word
These sessions are a great opportunity to boost your productivity, streamline your workflow, and get the most out of the Microsoft tools you use every day.
All sessions are available to book now via the Academy Portal
Get your knowledge up to speed—or go beyond and become an expert. There’s something for everyone!

NHS App Training
NHS App Training – Book Your Place Now!
Our ever-popular NHS App Training sessions are back and available to book on the following confirmed dates:
This course is designed to help you better understand the NHS App and how it integrates with EMIS Web—so you can confidently support your patients in using its features.
You’ll also receive a comprehensive library of guides and links after the session, including step-by-step instructions, configuration tips, and promotional materials
📅 Click here to book your place: MLCSU Academy NHS App Training
📨 For queries, contact your trainer or visit the MLCSU Academy Contact Page
We look forward to seeing you there!
NHS App Test Results
New: Promote Test Results in the NHS App
The NHS App Team have released a new addition to the NHS App promotional toolkit: a Test Results Promotional Pack designed to help you remind patients that they can view their test results directly in the NHS App—without needing to call the practice.
This time-saving, patient-friendly feature allows individuals to access results as soon as they’re added to their online GP health record. It’s a simple way to reduce phone traffic and empower patients to manage their care more independently.
Help Spread the Word
You can raise awareness of this feature by using the materials in the toolkit to:
- Put up posters in waiting rooms
- Display digital images on waiting room screens
- Share messages on your practice’s social media channels
- Add a line about test results to your phone scripts
- Post a reminder on your website
Clinical Configuration Tip: Make Test Results Easier to Understand
To ensure patients can make sense of their test results when viewing them in the NHS App, practices should review how results are commented on within their clinical system.
If you use EMIS Web, this can be configured via Lab Links in the Workflow Manager. Adding clear, patient-friendly comments to lab results helps reduce confusion and follow-up calls, and supports better self-management.

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You'll be the first to hear about our latest guides, first to hear about new courses and first to watch our videos.

We're committed to providing tailored IT training solutions for every practice in Lancashire and Cheshire. If you're unsure who your dedicated trainer is, simply contact us and we'll connect you. Remember, this newsletter is your gateway to a wealth of resources, including upcoming workshops, e-learning modules, and helpful guides. Let's keep the learning journey going - get in touch, join the mailing list, and let us know how we can support you!
Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.
Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.
With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.
Contact your practice's designated trainer for more details.
Chris Hendry
Clinical Applications & IT Systems Manager (North)
Mobile: 07943 511170
Email: chris.hendry@nhs.net
Jackie Leigh
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07876 546291
Email: jackieleigh@nhs.net
Jamie Roberts
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07876 546237
Email: jamie.roberts2@nhs.net
Louise Holley
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07876 546261
Email: louise.holley2@nhs.net
Sharon Tew
IT Trainer | Applications Support (North)
Mobile: 07778 368334
Email: sharon.tew@nhs.net
Ashley Conway
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07721 490 889
Email: ashley.conway@nhs.net
Dave Phillips
IT Trainer | Applications Support (North)
Mobile: 07901 009153
Email: davephillips@nhs.net
Claire Lovesey
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07876 546 213
Email: claire.lovesey@nhs.net
Nicola Reader
Clinical Applications Specialist | IT Training Team (North)
Mobile: 07502 589 488
Email: nicola.reader5@nhs.net