Welcome to March

IMPORTANT DEADLINE NHSmail – Set Account Secret

The user account secret is used by NHSmail and the IT Service Desk to verify your identity in certain scenarios. For example, if you need to contact the IT Service Desk to unlock your account or to reset your password on your behalf.

Important Note

NHSmail has changed their name to NHS.net Connect.

You will never be asked for the full user account secret, only individual characters from it. You should never share it with anyone as this will compromise the security of your NHSmail account.

If you have not set up your Account Secret by 31 March 2025, you will be asked to do so when you login into the NHS.net Portal. You will not be able to access portal services until you setup the Account Secret.

Please access the NHSmail - Set Account Secret guide for further help.

FY2 Training - Intake April 2025

Last chance to get your medical students, FY2, STs booked into one of our extra Emis Web Clinician New Starter courses that we have made available just for this intake:

Wednesday 2nd April 10am - 12 noon

Wednesday 2nd April  1pm - 3pm

Thursday 3rd April 10am - 12 noon

Friday 4th April 10am - 12 noon

Monday 7th April 10am - 12 noon

New SystmOne Housekeeping Guide

Regular housekeeping in SystmOne helps ensure your system remains up-to-date, efficient, and secure. Our NEW SystmOne - Housekeeping guide gives guidance on how to:

• Keep your SystmOne unit resources up to date
• Improve usability be decluttering the screen
• Keep it running optimally by staying on top of workflow items
• Stay secure by archiving users who no longer access

Or get in touch with our SystmOne Trainer Nicola Reader to find out more.

Updated Guide - Patient Facing Services

We’ve refreshed our Patient Facing Services guide to reflect all the latest settings and options. This update ensures you have the most accurate and up-to-date information at your fingertips.

Take a moment to review the guide and check that your settings are configured correctly. Staying up to date helps ensure a smooth experience for both you and your patients.

NEW Housekeeping - User Guide & Course 

We have yet another brand-new online course is now available to book through our Academy: Emis Web – Housekeeping. This course will guide you through essential maintenance tasks in key modules, helping to improve system performance and efficiency.

We also have a User Guide in line with this session Emis Web - Housekeeping Guide

Emis is Becoming Optum!

As you may have seen, Emis is rebranding as Optum! While the company name is changing, your system—Emis Web—will remain the same. You’ll continue to have access to the same trusted technology and support, now under the Optum brand as per the 2023 acquisition .

MS OneDrive and SharePoint - Data Loss Prevention Guidance

Data Loss Prevention works to identify sensitive information held within OneDrive, SharePoint and other O365 applications such as OneNote.

When attempting to share files and information within these applications through the native O365 functionality, DLP will check and flag if sensitive information is identified. The classifications are listed below:

• Credit Card Number
• SWIFT Code
• US/UK Passport Number
• UK National Insurance Number
• UK National Health Service Number
• UK Electoral Roll Number
• UK Driver’s License Number

When you save files to OneDrive or SharePoint with sensitive information you will get an email with the following information as an example:

This item is protected by a policy in your organisation.  Detected issues from data loss prevention:

• Item is shared with people in your organisation
• Item contains the following information: UK National Health Service Number

These prompts are genuine and due to the Data Loss Prevention Policy, please see the Data Loss Prevention Guidance - NHSmail Support and the MS OneDrive and Sharepoint - Data Loss Prevention Guidance for more information.

Exciting News: A Brand-New Academy Portal is on the Way!

Big things are happening! We’re in the early stages of developing a brand-new Academy portal designed to enhance your learning experience. While it’s still a work in progress, we want to hear from you!

Your feedback is invaluable—let us know what features, improvements, or ideas you’d love to see in the new portal. Get in touch and help shape the future of the Academy!

Stay tuned for more updates.

Emis Web User Groups Are Back!

After a long hiatus, we’re excited to announce that Emis Web User Groups are returning! 

Starting this May, these interactive online sessions will run every two months for two hours, with dates already confirmed until March 2026. Think of them as an AcademyMatters Newsletter—live and much more.

We’re also working to have a representative from Emis join some sessions to provide insights and answer your questions. But most importantly, these are your user groups, so we’d love to hear from you! What topics, challenges, or discussions would you like to see covered?

May 22nd 1-3pm

July 17th 1-3pm

September 18th 1-3pm

November 20th 1-3pm

January 22nd 1-3pm

March 19th 1-3pm

Stay tuned for more details and how to book onto the 1st session!

NHS App Training

Due to popular demand the next NHS App Training sessions are now available to book via our Academy:

Wednesday 23rd April 10am 

Thursday 8th May 10am

Make the Most of the NHS App This Easter Bank Holiday

With the extended Easter Bank Holiday weekend just around the corner, now is the perfect time to remind your patients about the benefits of the NHS App. By downloading and using the app, they can continue to manage their healthcare needs even when GP practices are closed.

• Through the NHS App, patients can:
• Order repeat prescriptions
• Check their symptoms and access NHS 111 online
• View their medical records
• Manage Hospital Referrals
• Get health advice and more

Encouraging your patients to sign up now means they’ll have access to vital services when they need them most over the long weekend.

Spread the word and help your patients take control of their healthcare this Easter!

Promote Notifications and messaging

Patients can receive messages in the NHS App, saving the NHS on SMS message costs. However not everyone using the App have their notifications turned on to let them know when they have a new message.

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Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.