Welcome to September

Welcome to the September edition of Academy Matters!

Summer seems to be well and truly behind us, but as the seasons shift, we’re bringing you a fresh and jam-packed newsletter to kick off the autumn term. This month’s edition is full of updates, opportunities, and insights to keep you informed and inspired.

Whether you're looking to catch up on recent developments, explore new learning resources, or celebrate achievements across the Academy, there's something here for everyone.

Learning Portal - Coming Soon

Emis Web - e-RS Videos

The e-RS screens and referral processes have been majorly updated from May 2025, significantly improving usability and accessibility for practice staff.  The newly revised training videos in our ‘Spotlight on Referrals’ guide—especially videos 1–4—demonstrate these latest changes, while videos 5–6 will soon be refreshed.   All secretaries are strongly encouraged to familiarise themselves with the updated guide as soon as possible to support day-to-day referral operations and ensure a smooth transition to the new screens.

Check out these changes on our Emis Web - Spotlight on Referrals on our Academy Portal now.

Book now for Emis Training for Medical Students - Year 3

To support the upcoming intake of Year 3 medical students, we’re offering additional EMIS Web Clinician new starter training sessions.

These sessions are designed to help new users get up to speed with EMIS Web quickly and confidently.

Upcoming sessions:

• Wednesday 19th November ⏰ 13:00–13:30 
• Friday 21st November ⏰ 10:00–12:00 

Please ensure students are booked onto one of these sessions ahead of their placements.

For more information or to reserve a place, get in touch with the training team.

Import List into Emis Web

As featured in our July EMIS Web User Group, we’re pleased to announce that a step-by-step user guide is now available to help you import patient lists from Excel directly into EMIS Web.

This guide simplifies the process, making it easier to manage patient data efficiently and accurately. Whether you're working with recall lists, clinical audits, or targeted interventions, this tool can save time and improve data handling.

🔍 Access the guide now - Emis Web - Import Patient List Search into Emis via the Academy portal and start streamlining your workflows today.

Emis Web - Medication Linking

Our new guide EMIS Web – Medication Linking is now live on the Academy portal to support Medication to Problem Linking in EMIS Web.

This essential resource helps ensure that medications are clearly linked to the relevant clinical problems, making it easier for staff to manage prescribing safely and for patients to better understand their treatment plans.

🔗 Access the guide now and make medication linking a routine part of your clinical processes. It’s a small step that can make a big difference in improving clarity, safety, and patient outcomes.

Boost Your EMIS Web Efficiency – Join Our Housekeeping Training!

Is your EMIS Web system running at its best? Our Emis Web Housekeeping training course is designed to help you keep your system clean, efficient, and fully optimized.

In just 1hr 30 mins, this focused session will cover essential housekeeping tasks, including:

• Deactivating users and service roles
• Managing workflow configurations
• Tidying up appointment books and templates
• Archiving unwanted searches and protocols

This quick, practical course is perfect for GP practice staff with higher-level admin permissions who want to maintain system performance and follow best practices.

Upcoming Dates on the Academy to book your place:

• Tuesday 7th October 10am
• Thursday 13th November 10am
• Thursday 18th November 10am

Emis Web User Group 

We’re thrilled to share that we’ve successfully hosted our second EMIS User Group session—a fantastic opportunity for collaboration, learning, and sharing insights. These sessions are designed to keep our users informed, engaged, and empowered to make the most of EMIS.

📅 Next Session: 15th October at 1:00 PM
Don’t miss out! Secure your spot now via the Academy and be part of the conversation shaping the future of EMIS.

Let’s keep the momentum going—see you there!

SystmOne - CIS2 deployment now complete

Access to SystmOne has been modernised and CIS2 authentication is now enabled across all sites and users. Users will see a new "Login with my Care Identity" button above the traditional "Log on with NHS Smart Card" option. This new button launches a secure CIS2 authentication flow in a browser tab and once verified, users are seamlessly logged into SystmOne as normal.  You should ensure that everyone has tested the process of using the “login with my Care Identity” button before the old button is removed. TPP will provide further information about the removal of the “Log on with NHS Smart Card” button at a later date.

SystmOne Recent updates

• It is now possible to use a mix of local and group-wide pathology auto-review rules, simply select which rules you wish to activate.
• The sender and recipient details of documents in Communications & Letters node can now be amended even if the letter has been saved as final.
• New organisational preference under Scanning > OCR Processing to choose whether to limit OCR document processing to only pick up suggestions linked to your organisation's address book rather than all your address book entries.
• A patient's phone number will be marked as ended by another organisation if they record a new phone number of the same type. If this is the patient's preferred phone number this will be highlighted as ended in the demographics box.

New SystmOne Visualisations Now Available

TPP has recently released five new visualisations within SystmOne, designed to enhance clinical workflows by presenting key patient information in a clear, real-time format. These visualisations are now available for use and include:

• Respiratory LTC
• Cardiovascular LTC
• Metabolic LTC
• Care Co-ordination
• Clinical Care Co-ordination

Each visualisation provides a consolidated view of relevant patient data on a single screen, helping clinicians make informed decisions quickly and efficiently.

If the standard visualisations don’t fully meet your needs, you can copy and customise them to suit your specific requirements. They can be added to the clinical tree, toolbar, or launched directly from the patient record, offering flexibility in how you integrate them into your workflow.

📘 Find out more by accessing the user guide on the Academy: SystmOne - Visualisations, or feel free to get in touch if you need any support.

GP Connect Mandate in the 2025/26 GP Contract - User Guides

Under the 2025/26 GP Contract, all practices must:

• Enable GP Connect Access Record: HTML and Structured and Update Record by 1 October 2025
• Ensure IT systems support read-only access to patient records via GP Connect
• Work with IT suppliers to activate and maintain this functionality

To support practices we've produced a step-by-step guides for Emis Web and SystmOne to help check and amend settings to ensure compliance.

Emis Web - GP Connect Compliance  

SystmOne - GP Connect

Don’t Miss Out on Our Microsoft Training & New User Guides!

Whether you're new to Microsoft tools or looking to sharpen your skills, we’ve got you covered! Our Microsoft training sessions and user guides are designed to help you get the most out of the software you use every day.

📚 New Guides Available Now!
We’ve recently added a wealth of new Microsoft user guides to the Academy Portal, covering everything from Teams and Outlook to Excel and OneNote. These guides are perfect for quick tips, troubleshooting, or learning something new:

• NHSnet - Self Help Guidance
• MS Teams – Threads layout in channels - MLCSU Academy
• MS PowerPoint - Using Zoom
• MS Excel - Use multiple tables with a Pivot Table
• OneNote - Outlook and Loop Collaboration tools

🧠 Training Sessions
Our Microsoft training sessions are tailored to different skill levels and roles, so whether you're a beginner or looking for advanced features, there's something for you.

🔗 Find everything on the Academy Portal:
Visit the Academy Portal

If you need help finding the right guide or want to book a training session, feel free to get in touch with the team.

OneNote Collaboration Course

Develop your team’s ability to organise, share, and work together with confidence. For further details or to reserve a place, please visit our Academy Training Dates page and improve your approach to collaboration with OneNote.

The OneNote Collaboration Course provides straightforward instruction on using OneNote to improve group work, note-taking, and information sharing. The material is suitable for all skill levels and aims to help teams work together more efficiently, manage meetings better, and keep track of important ideas and resources. Whether in an office or educational environment, the course guides participants in organising and sharing information effectively.

Improve Team Collaboration with OneNote

The OneNote Collaboration Course shows practical ways for teams to work together, take notes efficiently, and keep important information organised. Participants have found it helps save time in meetings and makes it easier to keep track of ideas and tasks.

The course covers the basics and also offers tips for more experienced users. It’s useful for anyone who wants to get more from group projects, whether at work or in the classroom.

To find out more or book a place, visit the Academy Training Dates page. Training Dates - MLCSU Academy

NHS App Training

Our ever popular NHS App Training is available to book on the following dates. This course helps you to know more about the NHS App (and how it links with your clinical system) so that you can better assist your patients. Click to book:

8th October 10am - 11:30am

6th November 1pm - 2:30pm

New NHS App Replacement Tool Simplifies Account Recovery

Launched in July 2025, the NHS App replacement tool is making it easier for users to regain access to their accounts when their registered email address is no longer in use.

Accessible via NHS login, the tool guides users through a secure verification process: confirming a new email and phone number, providing key details such as NHS number, date of birth and postcode, and completing eligibility checks. If approved, users can seamlessly replace their old account without contacting the service desk—reducing support demand and delivering a smoother, more convenient experience.

For more information see Account Replacement guidance for users

Track Prescriptions on NHS App

Millions of patients can now check the status of their prescriptions in real time, thanks to a new feature in the NHS App. The service, already live in nearly 1,500 pharmacies – including every Boots in England – provides “Amazon-style” updates to reduce unnecessary calls and visits. Over the next year, the feature will expand to around 5,000 more pharmacies, covering 60% of those in England.

August Training Highlights: Clinical System Support Across the Region

📊August was a high-energy month for our Clinical System Training & Support teams, delivering impactful sessions across Lancashire, South Cumbria, Cheshire & Merseyside.

Here’s what we achieved together:

• 🕒 433 hours of dedicated training and support
• 👥 284 delegates trained across the network
• 📚 213 sessions delivered to enhance clinical system confidence

Our trainers worked closely with teams to provide hands-on guidance, tailored learning, and practical support — all aimed at improving digital workflows and empowering staff to make the most of clinical systems.

👏 A huge thank you to everyone involved! Your engagement is driving real improvements in patient care and service efficiency.

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Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.