NHSmail - Changing Your Details And Security Questions
Sign in to NHSmail
Go to the NHSmail Website.
Click Login in the top right corner of the window, enter your email address and password.
Sign in with your NHSmail email address and Password, click Sign in.
The Microsoft box will be displayed, type in your NHSmail email address and click Next.
Type in your password in the next box and click Sign in.
If you are prompted to Stay Signed in? always click No.
Your profile page will be displayed.
You can enter your telephone number for example your office landline number.
Enter your mobile number which maybe your personal number, you can click the option to Hide mobile number from address book.
Including your mobile number is useful if you want to unlock your NHSmail email account.
Click Edit to change or add your Clinical Specialty, Roles and Work Area. You can select the relevant options from the drop-down menu.
Click Save to confirm the changes.
View your Security Questions
Click Security Questions at the top of the window.
The security questions are used if you need to reset your password on your account. In the example above we are just viewing 1 of the 3 security questions.
Click the Reset Security Questions and Answers button at the bottom of the page to change your questions and answers.
The Authenticate User window will be displayed. Enter the characters into the relevant boxes for your answers and click Submit.
If you successfully enter the correct characters, a pop-up message will display in the top right corner of the window and green ticks will be displayed next to the letters.
The screen will change to allow you to enter 3 new security questions and answers. Read the instructions at the top of the window to help you.
A green tick will be displayed for each question and answer that meet the criteria. In the example above we are showing security question 1.
Complete all 3 questions and answers and click Save at the bottom of the window.
A message will be displayed to confirm you will be logged off as your questions and answers are saved. Click OK.
The sign out page will be displayed. Click the blue Click here text to go back to the Email page or the Portal.
Click the X on the Sign out tab or the X in the top right of the window.
Additional Guidance
Please refer to the User & Video Guides or the Microsoft 365 page for on the MLCSU Academy for additional guidance.
Please contact the MLCSU IT Training Team if you need any further help. Email: mlcsu.academy@nhs.net