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Article number: 31280Last updated: 12-02-2024

NHSmail - Setup MFA

Sign in to NHSmail

Go to the NHSmail Website and sign in with your NHSmail email address and password.

Please follow the NHSmail - Login and Logout guide on how to sign in to NHSmail.

Setup MFA

The More information required box will be displayed, click Next.

More Information Required

The Keep your account secure box will be displayed.  If you want to use the Microsoft Authenticator app, click Next.  Follow the steps on screen to complete the setup.

If you do not want to use the app, click the link in the left of the box, I want to set up a different method.

I Want To Setup A Different Method Link Highlighted

The Choose a different method box will be displayed.  Click the drop down arrow and select Phone from the list.

Phone Option Highlighted For Different Method

Click Confirm.

Confirm Phone Method

Select United Kingdom (+44) from the country list and type in the full phone number.

For example we have used a mobile number 07778368334

If you are using a landline number include the STD code for example 01270275326

Select the option Receive a code if using a mobile phone or the Call me option if you are using a landline number.  Click Next.

Country Code And Phone Number Entered

You can change or add additional methods after you have completed the initial setup.

For the mobile option you will receive a text message with a code.  Type in the 6 digit code and click Next.

Enter 6 Digit Code

If you receive a phone call, you will be asked to press the £ (pound sign), press the # (hash key) on the phone keypad.

A verification complete message will be displayed.  Click Next.

Verification Complete Message

A Success message will be displayed, click Done.

Your emails will be displayed.

Success Message

Sign Out of NHSmail

Click your name in the top right corner of the window and click Sign Out.

Please follow the NHSmail - Login and Logout guide on how to sign out of NHSmail.

Additional Guidance

Please refer to the User & Video Guides or the Microsoft 365 page for on the MLCSU Academy for additional guidance.

Please contact the MLCSU IT Training Team if you need any further help.  Email: