All SDN users please refer to below resources for details of MOS Provision.

MOS Academy Guides

Please refer to the below guides and links to assist you on the MOS Program:

• Student Pathway - A guide to the student journey from enrolment and accessing learning to completing exams and receiving certification.
• Enrolment Tips - Troubleshooting guide to assist with enrolment.
• Student Guide - A guide to assist IT Support / Servicedesk staff supporting learners enrolled on MLCSU Academy’s Microsoft Certification Program.
• Servicedesk Guide - A guide to assist Servicedesk staff supporting MLCSU learners enrolled on Microsoft Certification Program.
• FAQs - A guide answering commonly asked question regarding the MLCSU Academy’s Microsoft Certification Program.

MOS Exam Resources

Please refer to below resources to assist with preparation for MOS examinations.  

Please note you are required to complete the Microsoft Associate module first before sitting the Microsoft Expert Certification Exam when completing the Word and Expert modules.

Before requesting an exam, please ensure you achieve a minimum of >90% on at least two separate occasions in testing mode.

• MOS Exam Module Specific
• MOS Exam Techniques
• MOS Exam Objectives 
• Certiport MOS Exam Test Candidate 
• Certiport MOS Exam Tutorials 

Troubleshooting

GMetrix SMS Installation – Administrator rights are required for installation no access code is required.  IT Support / Helpdesk please refer to Servicedesk Guide and below links to assist.

Learners do not require an access code to download GMetrix SMS, access codes will be provided as part of enrolment.

• Article – How to Create a Student Account
• Article – How to Install GMetrix SMS on Windows
• Article – Troubleshooting Installation of GMetrix SMS
• Article – Troubleshooting Permissions and Whitelisting for GMetrix

• Please use this link to view GMetrix FAQs
• Please use this link to view Certiport FAQs
• GMetrix Password reset link

Please access MOS Academy Guides to view Enrolment Tips , Student Guide, Servicedesk Guide and FAQs to provide further support.

Enquiry Form 

Please use the Enquiry Form to register an interest or raise questions. Please check out the FAQs and Student Guide before completing the form.