Initial Set Up

To gain access to the corporate NHS network you will require the following:

• Your Windows Username and Password that you use to logon to your computer at work – only to be used on corporate devices
• A Swivel PINsafe PIN number that has been provided to you by the MLCSU IT Service Desk
• The device being used will require an active Wi-Fi connection

Open Swivel and Global Protect

Double click the Global VPN icon on the Desktop.

The GlobalProtect and Swivel Security String boxes will open. Click Connect in the GlobalProtect box.

Enter your Windows Username and Password.  Do not click Connect just yet.

Generate PINsafe code

You will now need to generate the PINsafe code to enter after your windows password.

The code will only be active for 2 minutes.  You can click Refresh if required as many times as you need to ensure a clear image, or if the 2 minutes time has elapsed.

If the Swivel Security String box or the Global Protect box is not displayed, double click the Global VPN icon on the desktop.

• The PINsafe image displays 2 rows of numbers
• The top row of numbers is static and are used by the user to match the PIN number to the numbers on the bottom row to generate the Unique Code
• In this example the users PIN is set to 3286, when the numbers on the top row are matched to the numbers on the bottom row it generates a Unique Code. In this example it generated a Unique Code of 1328
• In this example the user’s Windows password is set to Feelgoodfriday
• The actual password to be entered is in the format of Feelgoodfriday1328 into the Global Protect password box.

Click Connect on the Global Protect box.

The Global Protect box will display connecting and then confirm when the connection is complete.

You can close on the Swivel Security String box and continue to work on the computer.

Disconnect from Global Protect

Click the Show hidden icons arrow in the bottom right corner of the window and click the Global Protect icon.

When the Global Protect box is displayed, click Disconnect.

Reset your Swivel PIN

If you have forgotten you Swivel PIN number, you can reset the PIN code yourself using the Swivel Secure User Portal.

Click the link below to open the Swivel Secure User Portal

https://swivel.cheshire.nhs.uk:8443/userportal/login

Alternatively, open a web browser, Google Chrome or Microsoft Edge.  Copy and paste the website address into the address bar at the top of the window and press Enter on the keyboard.

The Swivel Secure User Portal window will be open.  Enter your windows username and click Submit.

You will be logged into your Swivel account.  Click Reset PIN on the left of the window

A confirmation message will be displayed.  Click Yes.

An email will be sent to you with a Confirmation Code.

Open your emails and open the Sentry Account Reset Code email from the Inbox.  Make a note of the reset code or highlight the code, right mouse click and select copy.  Please note the email may be delivered to your Junk Email folder.

Return to the Swivel Secure User Portal window.  Enter the reset code into the Confirmation Code box or right mouse click into the box and click paste.  Make sure you remove any spaces.  Click Submit.

A confirmation message will be displayed to confirm your new PIN details have been sent to your email address.

Open your emails and open the Sentry Account Details email from the Inbox.  Make a note of the PIN.  Please note the email may be delivered to your Junk Email folder.

Reopen the portal and sign in.  Click the link below to open the Swivel Secure User Portal

https://swivel.cheshire.nhs.uk:8443/userportal/login.  Alternatively, open a web browser, Google Chrome or Microsoft Edge.  Copy and paste the website address.

Click Change PIN on the left of the window.

Enter your temporary PIN using the Turing image. For example, here your temporary PIN is 3425 so you would enter 2983 into the Current OTC field.

Enter your new PIN using the same method. For a new PIN of 7836 you would enter 6120 in the New OTC and Confirm OTC fields.  Click Submit to confirm.

If successful, you will receive a Sentry PIN Changed email.

You can now login to the VPN using your new PIN. 

If this process fails, please contact the MLCSU IT Service Desk on 0300 555 0212.