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March 2024

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Welcome to March

March already! ? - the weather is still indecisive but I’m sure we are all ready for a little bit more in the way of sunshine and warmth.☀️😎

No doubt you're all caught up in the end-of-year slog, but hey, we've got a whole load of exciting updates and fresh training dates just for you this month!

March is also a time when many of you are observe Ramadan and celebrate Easter. 🕌🐣


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New Clinician Starter

April FY2 Intake

Next intake of FY2's begins April 3rd.

We have extra Emis Web Clinician New Starter sessions:

Wednesday 3rd April 10am

Wednesday 3rd April 1pm

Thursday 4th April 10am

Friday 5th April 10am

Tuesday 9th April 10am

You can book your FY2's place NOW via the Academy - Emis Web - Clinician New Starter



Cervical Screening Management System

Are you preparing for the new Cervical Screening Management System? Our Guide Cervical Screening Management System explains all you need to be ready including the latest updates:

  1. Check your access - carry out a check to confirm if you can access CSMS.
  2. Complete trainingthere are two CSMS modules that must be completed.



Online Visibility 300Px

UPDATED GUIDE - Emis Web - Getting Ready for Prospective Patient Record Access

Our Emis Web - Getting Ready for Prospective Patient Record Access has been updated to reflect all the new Redaction of data options available throughout Emis that hides data from online access for those bits of data that are sensitive.

Docman / Prospective Record Access Update

We've reproduced the communications from Advanced regarding their progress on the problem of patients not being able to see Docman documents, even when reviewed in Docman.

You can read the letter from Advanced here

Office 365 New

MLCSU Academy – New IT Training Dates available

New online IT training dates have been added to the MLCSU Academy for March and April 2024 for MS Office, MS Teams, NHSmail and much more.

Why not take a peek at what is available and book a place via the MLCSU Academy Portal – Training Dates



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SharePoint Site Administration – updated guides

We have updated the SharePoint Site administration guides.  For more information please access the SharePoint Site Administrator Guide on the MLCSU Academy.

Sharing options changed – SharePoint

The sharing options for files and folders has been changed on SharePoint.  These options may not be available for some users as Microsoft are currently rolling out the change.

Please access the on the MLCSU Academy.



NHS App (1)

NHS App - Updates

Our NHS App Guide on the Academy Portal is available and updated regularly with new guides, videos and info as we get it.

With funding highlighted in the March Budget and a direct mention of NHS App usage, it is the perfect opportunity to encourage more of your patients to use the App.

The latest update is some Walk Through videos which show you how to navigate the NHS App and use its services.



MLCSU – Ava Chatbot

MLCSU have recently gone live with a new chatbot (AVA) for raising IT incidents and requests. This is to offer more self-help and instant solutions to problems rather than having to log calls and wait.  The link to the chatbot is -  MLCSU AVA Chatbot

This link has been made available to you all on your desktops.  It will also very shortly be included on the self-service portal.

We encourage you all to utilise this tool for less urgent IT requests and issues.  For more information please access the MLCSU Ava Chatbot article


Accessibility for public sector websites, intranets and shared documents

Following government legislation, public sector organisations have a duty to ensure all content that they produce meets government outlined accessibility criteria.  This includes all websites, intranets and apps as well as PDF’s. MS Office documents, images, web pages and videos.

Who is it for?

Everything we produce and share should be accessible to all.  This includes people with impairments to their:

  • Vision – like severely sight impaired (blind), slight impaired (partially sighted or colour blind people (screen reader)
  • Mobility – like those who find it difficult to use a mouse or keyboard (shortcut keys)
  • Hearing – like people who are deaf or hard of hearing (use of sign language or closed captions, subtitles)
  • Thinking and understanding – like people with dyslexia, autism or learning difficulties (easy read format, text written in pain English)

We have created some guidance, FAQ’s and an online course to support staff with accessible content.  For further information please access the Accessibility Information and Guides on the MLCSU Academy.



END Learning Journey

Learning Journey

We're committed to providing tailored IT Training and solutions for every practice in Lancashire and Cheshire. If you're unsure who your dedicated trainer is, simply contact us and we'll connect you. Remember, this newsletter is your gateway to  a wealth of resources, including upcoming workshops, e-learning modules and helpful guides. Let's keep the learning journey going - get in touch, join the mailing list and let us know how we can support you!


Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.

Chris Hendry

Clinical Applications & IT Systems Manager (North)

Mobile: 07943 511170


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway - Currently on Maternity Leave

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546 213


Nicola Reader

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07502 589 488