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February 2024

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Welcome to February

Hello & Welcome to the February 2024 edition of Academy Matters - Your IT Training Team (North) Newsletter.

After a slightly slower start, 2024 has begun in earnest. February has been a whirlwind of activity for the Training Team mixed in with half term annual leave! Lots of clinical new starters - This month alone, we're offering over 200 places on our online Clinician/Admin New Starter training sessions!

New projects beckon and plenty of updates for existing, ongoing priorities.


Online Visibility 300Px

Online Visibility

IMPORTANT: Following a number of reports of adverse and potentially unfortunate incidents being reported in relation to patients accessing information held in their records before a clinician has had ample opportunity to consult with them, we are reminding practices of the need to inform all practice staff to read and familiarise themselves with the options available in Emis Web to 'do not display on the patient's online care record'.  This impacts staff dealing with:

  • Consultations
  • Fit Notes
  • Prescriptions
  • Test Results
  • Inbound Electronic Documents
  • Scanned Documents
  • Referrals

Please see our guide 'Getting ready for Prospective Record Access' for full details on how to redact information until it is ready to be viewed / accessed by the patient (or any proxy users linked to their account)



New Clinician Starter

April FY2 Intake

Next intake of FY2's begins April 3rd.

We have extra Emis Web Clinician New Starter sessions:

Wednesday 3rd April 10am

Wednesday 3rd April 1pm

Thursday 4th April 10am

Friday 5th April 10am

Tuesday 9th April 10am

You can book your FY2's place NOW via the Academy - Emis Web - Clinician New Starter


Leavers & Joiners

Joiners and Leavers

We have collated some useful housekeeping guides to help you manage the IT process for the joiners and leavers in your practice or organisation.

The guides cover adding and removing access to MS Teams, MS SharePoint and NHSmail Shared Mailboxes and Activate/Deactivate user in Emis Web and SystmOne.  Please access the Joiners and Leavers guides on the MLCSU Academy for more information.



Office 365 New

Microsoft Product Training

Why not take a look at the Microsoft Product Training available in the comings days and weeks and brush up on your knowledge of Excel or SharePoint & OneDrive.

Check out all the latest dates on our Academy



NHS App (1)

NHS App - Updates

App Ambassador

We are proud to announce that our team are registered NHS App Ambassadors - Get in touch if you have a query, require promotional materials or just want a chat about all the NHS App can help you and your patients with.

Consequently we have a NEW page which is dedicated to all things NHS App related - Guides, links and useful hints & tips all in one easy to find place on our Academy NHS App

Waiting list information in the NHS App

From 30 January 2024, the NHS App will show patients in England an estimated waiting time for their hospital treatment at the NHS acute trust they’ve been referred to. 

Digital prescriptions in the NHS App

From 30 January 2024, patients in England can use the NHS App to view all their prescription details, order repeat prescriptions and generate a barcode that can be shown to a pharmacy for collection without a paper prescription from their GP.

For more information follow the link NHS App



Escalate Your IT Service Desk Issues (1)

Service Desk - Escalation button

As of 1 February 2024, we are introducing the ability for users to self escalate their call, this is available via the self-service portal, which will replace the current process of escalating a call via email.

The Escalation Call Button will only be available when the call is either within 8 hours of breaching the agreed timescales or has already breached them.
For more information about how to use this facility please check out our training guides on the IT Self Service Portal page on the Academy.



Training Team - Facebook Page

Join Our Training Team Facebook Group for the Latest Updates!
We are thrilled to announce the launch of our Training Team Facebook Group! Stay in the loop on all the latest Academy & Training updates by joining our Facebook group, located at MLCSU IT Training Team. Don't wait – sign up now and get updates delivered straight to your feed.



Llyod George Notes

Handling of scanned Lloyd George paper records

Practices are now allowed to securely destroy Lloyd George paper record envelopes, along with their contents, once they have been digitised and are stored electronically in line with national standards.

See NHS Futures for more guidance (FutureNHS login required).





END Only A Click Away

We're only a Click Away

We're always striving to make this newsletter your go-to resource for staying ahead of the IT curve in primary care. Share your feedback, ideas for future topics, or any tech challenges, you're facing - we're here to help! Reach out to us through the Academy Portal, email or phone. Remember, your dedicated IT Training Team (North) is just a click, call or message away. And don't miss out on future updates - join the mailing list now!

Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.

Chris Hendry

Clinical Applications & IT Systems Manager (North)

Mobile: 07943 511170


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway - Currently on Maternity Leave

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546 213


Nicola Reader

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07502 589 488