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August 2023

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Welcome to August

Hello & Welcome to the August 2023 edition of Academy Matters - Your IT Training Team (North) Newsletter.

Where did our Summer go? But it's mid-August and forecasts say things should improve... plus we have an excellent edition of Academy Matters for you!

This month we have a spotlight look at MS Teams - This really is a great alternative with loads of additional benefits over Emis screen messaging within Emis Web, which of late has been unstable.


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We Are Hiring!

A fantastic opportunity has arisen to work with the IT Training Team delivering IT Training, producing training content and supporting customer queries.

Please click the link below to be taken to the NHS Jobs site to apply now:


Please don't be put off by any of the essential requirements (and please note, the base is notional - we primarily are an agile team, predominantly working from home) - we'd especially welcome applications from people with a working knowledge of a clinical system.  For an informal discussion and to find out more about the role please contact:

Chris Hendry 07943 511170 


MS Teams Logo

MS Teams for GP practices

The MS Teams application will enable you and your colleagues to send instant messages, make internal calls, share, edit and collaborate on files and documents all in one central, secure location.

The content stored in MS Teams is audited and the history is saved.

MS Teams will not replace workflow and patient tasks.  Please do not include any patient data.

It require staff to open MS Teams as part of their start up routine when they login to the computer.

Improved collaboration with files

  • Upload and share your files in your practice Teams area
  • Save time having to email attachments and follow version control.
  • Open the file, make changes, add comments and chat with your co-workers to discuss the document all in one place
  • Use for CQC Evidence – sharing information in a central area/updated policies or protocols
  • Share Agendas, Rotas, Annual Leave
  • Share information and files in practice, branch surgeries and PCN groups

Channelling your practice staff

  • Create channels in your practice Team for PCN groups, Whole Practice or Staff Group for example reception, GP’s or Nursing staff
  • Each group can use the channel to have conversations, share files and useful information

More than just Chat

  • Use the Chat window to have quick conversations with your colleagues
  • Share files, call or video call and schedule a meeting all in one place
  • Use the Chat area in a Team to send messages to a group of colleagues instead of using clinical system Screen Messages.

Before, during and after using Meetings

  • Create a Meeting in MS Teams, you can start chatting with the participants and share any files to review.
  • If you record the meeting, it will be immediately available in the Chat area.

Stay Connected

  • Access the MS Teams app on any device, laptop, tablet or mobile device
  • Install the MS Teams app on your device
  • Access via the Microsoft 365 website (
  • Sign in with your NHSmail email address and password
  • You need to be connected to the internet to be updated immediately but you can still use it when offline and when next connected it will sync and update any work you have compiled
  • You don't need to use VPN

MS Teams Introduction Online Course

Online MS Teams Introduction training sessions are available via our Academy Portal 

Next session – Wednesday 16 August at 11am – 12pm

MS Teams Additional Guidance and Videos

There is an abundance of learning material on our Academy Portal including videos and user guides. Staff will need to login to the MLCSU Academy to access the following links.  If you have not registered yet, please email us with your GP practice details so we can provide you with a registration code and instructions.


Microsoft Teams Video Training

Introduction to MS Teams

Chats and Calls in MS Teams

Collaborate in Teams


MS Teams Quick Start Guide

Sign in and sign out of MS Teams application

Sign in and sign out of MS Teams web application

Calling your colleagues

Chatting with your colleagues

Schedule a Teams meeting in MS Teams

Schedule a Teams meeting in MS Outlook

Join a Teams meeting

Teams meeting options

Recording a Teams meeting

Team Owners

Sharing information in a Team


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GPAD Data / National Dashboard

The General Practice Appointments Data (GPAD) private dashboard provides information about scheduled activity and usage of GP appointments at practice level. The aim of the dashboard is to inform users about activity in their own practice and the impact of seasonal pressures for management information

Learn more about the Dashboard and how it can help you enable you to make strategic and operational decisions based around the data and attend one of our webinars running throughout September:

Thursday 7th September 12pm-1pm

Wednesday 13th September 1pm-2pm

Wednesday 20th September 12pm-1pm

Tuesday 26th September 1pm-2pm

Book your place via the Academy Portal




Searches Training

From September our ever popular Searches Training will be offered monthly 🎉🥳

Book your place via the Academy Portal





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LPRES Shared Care Record - Lancs and S Cumbria practices only

Gentle reminder to any practices (in Lancs / S Cumbria) who have not yet activated the LPRES ScR policy.

Doing so enables the Shared Care Record viewer to be available to authorised members of the clinical and social care teams in order to support timely care.

Enabling this access to Primary Care Colleagues within Emis Web will allow users to see additional information not sent directly to the GP practice such as Drug and Alcohol information, ward round notes, operation notes, etc.

Activating couldn't be easier - just 8 clicks (approx 25 seconds) will activate the extended access for your practice.

Once complete, please email to confirm activation.


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Activating the LPRES Shared Care Record


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Final Notes

We have been producing Monthly newsletters since July 2020 and we hope that these continue to be helpful - it is of course your newsletter and we are your IT Training Team, so if you have any issues that you would like raising, then please do get in touch.

There are many ways you can get in touch with your IT Training Team (North) including via the Academy Portal and as ever we continue to be available directly via the details below.

All practices in Lancashire and Cheshire have an allocated IT Training Team (North) Trainer at their disposal - if you are in doubt who this is please get in touch with any of us and we'll be able to point you in the right direction.

Don't forget if you would like to join the mailing list for this newsletter please click on the link



Meet the MLCSU IT Training Team 

Our IT Training Team is here to support GP practice staff in the NHS by providing expert-led training on the latest healthcare technologies.

Our team is made up of experienced professionals who have a deep understanding of the unique needs and challenges faced by GP practices. We offer a range of training options, including in-person sessions, online courses, and one-on-one coaching, to ensure that our training is accessible and tailored to the needs of each practice.

With our support, GP practice staff will be equipped with the skills and knowledge they need to confidently use technology to improve patient care and streamline their daily workflows.

Contact your practice's designated trainer for more details.

Chris Hendry

Clinical Applications & IT Systems Manager (North)

Mobile: 07943 511170


Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291


Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237


Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261


Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334


Ashley Conway

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889


Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153


Claire Lovesey

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546 213


Linda Esseen

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07557 810 137