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July 2022

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Academy Matters

Welcome to the September edition of Academy Matters - Your IT Training Team (North) Newsletter.  On you marks, get set - Vaccinate!

 

NEW IT Training Team Trainer - Linda Esseen

We wish to welcome and introduce you our new collegue and MLCSU North Trainer Linda Essen.

Ashley will mainly be allocated to our Cheshire practices but of course any of our customers

Searches Training

Don't forget our new online Searches training sessions are available to book via the Academy

Training Needs Analysis

All of our New and Improved Training Needs Analysis (TNA) are now complete and available for you to use.

We now have TNA's for:

  • Emis Web,
  • MS Office
  • Additional Products.

These will be personalised for your organisation so please get in touch with your allocated Trainer or click on the request link 

Electronic Prescription Service

EPS Performance Enhancements

As practices you should have have been patched the latest EPS enhancements.

This enhancements enable users/organisations to turn off user-defined warnings and protocols (user-defined or EMIS authored except clinical safety and QOF) which are triggered on loading a patient's record when opening awaiting signing tasks.  This should speed up the process of working through medicines management workflow tasks.

These settings need to be turned on in Workflow Manager

The settings can be turned on at both organisation and user level. User settings take precedent over organisation settings, therefore, if configured at organisation levels, these settings will be the default for all users unless they update their own user settings. 

Use Workflow>config>Organisation Options/User Options>Medicine Management and tick the boxes as appropriate.

FREE Touch Type Training

Learn to type faster, easier and better using the free lessons on the www.typing.com website. 

Open your web browser and go to www.typing.com.  At the top of the page change your Language to UK English, click Sign Up Now and select Student signup.

 Click the link below to view the guide on how to use the typing.com website:

https://academy.midlandsandlancashirecsu.nhs.uk/user-guides/touch-typing-website/

Microsoft Office

What's NEW in Office applications

Do you want to know what is new in the Office applications or any upcoming changes?  Start by clicking the Help tab at the top of the Office application and selecting What’s New on the ribbon.  A new pane will be displayed on the right of the window with details on any new features that have recently been released and you can click the Learn More link to get further information.

For more details click the link below:

https://academy.midlandsandlancashirecsu.nhs.uk/user-guides/what-is-new-in-office-applications/

For this example, we have selected the Help tab in Word and clicked the button What’s New from the ribbon.

Whats new

Spell Check renamed in Microsoft Word

Have you wondered where the spell check button has gone in Microsoft Word?  It is now renamed Editor.

Editor still does the same job of checking the spelling and grammar of your documents and emails for example but with a few added extras.  Please click on the link below to view the guide:

https://academy.midlandsandlancashirecsu.nhs.uk/user-guides/ms-word-spelling-and-grammar/

Academy Portal Logo

MLCSU Academy Portal - Have Your Say

Its been 2 years since we launched the Academy Portal so we thought this was a good time to ask for your feedback in using the site. This will allow us to see where we need to make changes and make this service even better.

Click here to submit your feedback - Thank you.

IT Self Service Portal – log your own support calls

Sometimes the Service Desk phone lines can be really busy, and you might have to wait in a queue. Did you know you can raise a call instantly/view an existing call and update it by logging into the Sostenuto self service portal? Please see the IT Self Service guide for details of how to set this up and use it:

https://academy.midlandsandlancashirecsu.nhs.uk/user-guides/sostenuto-self-service-portal/

We also offer online training sessions which you book via the MLCSU Academy, for further details and the latest training dates please click the link below:

https://academy.midlandsandlancashirecsu.nhs.uk/training-courses/it-self-service-portal-training-online

 

AM Finalnotes2

Final Notes

We have been producing Monthly newsletters since July 2020 and we hope that these continue to be helpful - it is of course your newsletter and we are your IT Training Team, so if you have any issues that you would like raising, then please do get in touch.

There are so many ways you can get in touch with your IT Training Team (North) including via the Academy Portal and as ever we continue to be available directly via the details below.

All practices in Lancashire and Cheshire have an allocated IT Training Team (North) Trainer at their disposal - if you are in doubt who this is please get in touch with any of us and we'll be able to point you in the right direction.

Don't forget if you would like to join the mailing list for this newsletter please click on the link

Meet the Team 

Dave Phillips

IT Trainer | Applications Support (North)

Mobile: 07901 009153

Email: davephillips@nhs.net

Jackie Leigh

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546291

Email: jackieleigh@nhs.net

Jamie Roberts

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546237

Email: jamie.roberts2@nhs.net

Louise Holley

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07876 546261

Email: louise.holley2@nhs.net

Sharon Tew

IT Trainer | Applications Support (North)

Mobile: 07778 368334

Email: sharon.tew@nhs.net

Ashley Conway

Clinical Applications Specialist | IT Training Team (North)

Mobile: 07721 490 889

Email: ashley.conway@nhs.net