Updated on: 10-05-2023
IT Self Service Portal Training
Topics covered
IT Self Service Portal Training
- Access to IT Self Service Portal
- Registration for first time use
- Add a new Incident
- Create a new request for New Starters, Smart Cards, New Equipment and Leavers
- Tracking an Existing call
- Checking on a Resolved call
- Access to Useful Links
Online training will be delivered via MS Teams. You will receive joining instructions before your selected session
At the end of the session all delegates will:
On successful completion of this course you will be able to:
Use the IT Self Service Portal to log incidents and check on existing and resolved support calls.
About the course
| Course Code | MLCSU-TR0110 |
|---|---|
| Intended Audience | All staff |
| Delivery Method | Online |
| Required Experience / Training | No previous experience required Quiet room with access to MS Teams and headset or headphones |
| Duration of Training | 1 hour |
Premium Content
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