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Updated on: 21-05-2024

IT Self Service Portal Training

Topics covered

IT Self Service Portal Training

  • Access to IT Self Service Portal
  • Registration for first time use
  • Raise a call
  • Create a new request for New Starters, Smart Cards, New Equipment and Leavers
  • Tracking an Existing call
  • Checking on a Resolved call
  • Access to Useful Links
  • Use Ava Chatbot

Online training will be delivered via MS Teams. You will receive joining instructions before your selected session.

At the end of the session all delegates will:

On successful completion of this course you will be able to:

  • Use the IT Self Service Portal to log incidents and check on existing and resolved support calls.

About the course

Course Code MLCSU-TR0110
Intended Audience All staff
Delivery Method Online
Required Experience / Training No previous experience required Quiet room with access to MS Teams and headset or headphones
Duration of Training 1 hour