Updated on: 05-08-2024
IT Self Service Portal Training
Topics covered
IT Self Service Portal Training
- Access to IT Self Service Portal
- Registration for first time use
- Raise a call
- Create a new request for New Starters, Smart Cards, New Equipment and Leavers
- Tracking an Existing call
- Checking on a Resolved call
- Access to Useful Links
- Use Ava Chatbot
Online training will be delivered via MS Teams. You will receive joining instructions the day before your selected session.
At the end of the session all delegates will:
On successful completion of this course you will be able to:
- Use the IT Self Service Portal to log incidents and check on existing and resolved support calls.
About the course
| Course Code | MLCSU-TR0110 |
|---|---|
| Intended Audience | All staff |
| Delivery Method | Online |
| Required Experience / Training | No previous experience required Quiet room with access to MS Teams and headset or headphones |
| Duration of Training | 1 hour |
Premium Content
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