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MLCSU Academy

Updated on: 05-08-2024

IT Self Service Portal Training

Topics covered

IT Self Service Portal Training

  • Access to IT Self Service Portal
  • Registration for first time use
  • Raise a call
  • Create a new request for New Starters, Smart Cards, New Equipment and Leavers
  • Tracking an Existing call
  • Checking on a Resolved call
  • Access to Useful Links
  • Use Ava Chatbot

Online training will be delivered via MS Teams. You will receive joining instructions the day before your selected session.

At the end of the session all delegates will:

On successful completion of this course you will be able to:

  • Use the IT Self Service Portal to log incidents and check on existing and resolved support calls.

About the course

Course Code MLCSU-TR0110
Intended Audience All staff
Delivery Method Online
Required Experience / Training No previous experience required Quiet room with access to MS Teams and headset or headphones
Duration of Training 1 hour

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