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Article number: 33506Last updated: 17-05-2024

Shared Care Record Viewer - LPRES - Care Home User Guide


Lancashire & South Cumbria Shared Care Record

Underpinning an effective, efficient, integrated care system is the sharing of data across all the organisations involved in delivering that care to our patients.

This guide has been written for non-NHS/external organisations who do not have access to an ePR (electronic patient record) system and need to logon to the Viewer via a web link using a two-factor authentication (2FA) service (Google Authenticator).


Getting Started

Ensure that you have received your onboarding information e-mail (the instructions should come from

Please see an example onboarding e-mail below:


Please keep this email and its contents safe and confidential - it contains sensitive personal information 


Authenticator Set-up

As the shared care record contains personal and sensitive information, you must download the Google Authenticator application from the Apple App Store / Google Play store to a mobile phone / device.

You will need this application each time you wish to log in

📱 For Apple devices (iPhone / iPad) please click this link

📱 For Android devices (Samsung / Motorola / Google / Huawei / Oppo / Etc) please click this link


The app is free to download and use. It is recommended that you download the app on your phone instead of a tablet as you will need to have the device always with you when a code is required.

  • Download the Google Authenticator App
  • Launch it and then click ‘+’ button on the top right corner of the Google Authenticator App
  • Choose ‘scan barcode’ then scan the QR code embedded in your onboarding email to set this up


Authenticator Usage

Click below for a video on how to install and use the authenticator app.


Please note that you will need to enter the newly generated code as soon as possible after it appears in the Google Authenticator app. Each OTP (one-time password) is intended for use by only one user, is valid for 30 seconds and becomes invalid after the user successfully logs in. Access is granted only for the duration of that session.




Accessing the Shared Care Record

Follow the login link included in the onboarding email to access the shared care record

Logging In

Enter your username, password and a one-time passcode generated by the Google Authenticator application then click ‘Authenticate’.


Viewing Information

The shared care record Viewer enables a clinician or healthcare professional to access the care record and documents of a patient under their direct care.  Care / Nursing Homes can access the latest information about their residents from hospital or GP records.  This access is crucial for making informed care decisions and improving patient outcomes.


The data presented to a user will be based on their role and different user types will have access to different elements of the care record. For example, a Matron or Care Home Manager will be granted special access rights to act as a senior user, enabling them to add or remove patients / residents from a work list to ensure healthcare staff within the organisation can only view records of residents under their care.

Viewing GP Record

To view information about a resident/patient, please click on the ‘Open Patient’ button:



Once a patient is selected you should be able to view more information such as the latest COVID status, GP record (e.g. allergies/adverse reactions, medications, illnesses, etc.) and any published documents by organisations that are connected to the shared care record.

Covid Status

Viewing Documents

To view a document, simply click on the ‘Open’ button:


Closing Patient Record

Once you’ve finished viewing a patient record – please click on the ‘Close Patient’ to exit


Adding a Patient / Resident

Please note that adding or removing a patient is a functionality that is only available to
Care Home/Nursing Home Managers and/or Registered
For example, if you have been assigned an Admin User role you will not be able to perform this step.


Before you start – please ensure you have an up-to-date resident/patient list (including their NHS numbers).

To add a new patient/resident – simply click on the ‘Add Patient’ button


Type in the NHS number of the resident/patient you want to add then click ‘Search

Attachnewpatient Find

Once you are satisfied that the patient/resident details are correct – please click on the ‘This is the correct patient, attach’ button

Attachnewpatient Found


Once a patient/resident has been added – you should see the following confirmation:


Click on ‘Return to Patient List’ to view this patient/resident’s details.

Repeat the above steps for each patient/resident.


Removing a Patient / Resident


Please note that adding or removing a patient is a functionality that is only available to Care Home/Nursing Home Managers and/or Registered Nurses/Clinicians.
For example, if you have assigned an Admin User role – you will not be able to perform this step.

It is recommended that you regularly update your Patient List, especially when a patient leaves your home, you no longer have responsibility for their care or is found to be added in error.

If you need to remove a patient/resident, you can do so by clicking on the ‘remove’ button from the Patient List.



Once a patient/resident has been removed successfully – you should see the following message:


Logging Out 

If you are using a shared computer/tablet, please remember to click Logout when you finish your session.

This will end your session and return the browser to the login screen.


Next Steps

You can now request access by completing this informational assessment of the details above, to ensure understand of and compliance with the Shared Care Record.

Click here to access the assessment or scan the QR code below: 


Further Support

We hope the above is useful to you. Should you need any further support / information, please do not hesitate to contact the Shared Care Record Team: LPRES Deputy Programme Manager LPRES Programme Manager Technical Systems Development Manager


If there are any inaccuracies / errors within this guide, please email